Service Team
Service & Support
— Our service team is always at your disposal.
— A responsible, professional and experienced after-sales service team for you.
√ Installation and debugging services
√ Remote technical service
√ Repair and maintenance services
√ Parts supply service
√ Skills training services
√ Data analysis services
√ Equipment upgrade service
Pre-sales support
√ Professional Solutions
When a customer’s needs are clear, our company will provide professional solutions and a price proposal. Upon achieving agreement on the proposal, we will act on our plans.
√ Quality Testing
We will test machines and machine components before delivery. And quality reports will be provided in terms of static testing, normal operation and other procedures to ensure satisfying machine performance.
After-Sales Support
√ After-sales Testing And Adjustment
Every member of our after-sales team has 5-10 years of experience in providing customers with testing and adjustment services. They are fully capable of solving problems and shoot troubles for you.
√ Personnel Training
We manufacturer will send technicians to customer factory to provide training about machine operation and adjustment and trouble identifying and shooting for you. And customers should also deploy one or two technicians for additional support.
√ Hotline Response
Veteran professionals will provide remote 24/7 support for you via hotline.
√ Online Support
You can visit our online website to ask for immediate solutions about machine problems.
1. Increasing machine productivity
2. Avoiding deploying onsite technicians
3. Reducing repair and maintenance costs.
√ Equipment Maintenance
The warranty for equipment maintenance is one year. We will be responsible of repairing or replacing damaged components or even replacing the machine for free when the damage results from our design and manufacturing deficiency, in the context that the machine is used strictly in line with our user manual.
√ Technical Support
In three years, we will upgrade outdated programs which will otherwise impact machine performance for free.
√ Regular Follow-up
We will arrange regular video meetings to exchange machine operation information with customers and further improve customer experiences accordingly.
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